Privacy Policy

Last updated: 7/21/2025

1. Introduction

InnoSynth ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered enterprise knowledge platform and related services (the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Profile information and preferences
  • Documents and files you upload to our platform
  • Chat messages and interactions with our AI systems
  • Support communications and feedback

2.2 Information We Collect Automatically

  • Usage data and analytics
  • Device information and browser type
  • IP address and location data
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Provide and maintain our Service
  • Process and analyze your documents using AI
  • Improve our AI models and platform functionality
  • Send you updates and technical notifications
  • Provide customer support
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Processing and AI

Your documents and data are processed by our AI systems to provide intelligent insights, summaries, and responses. We use enterprise-grade security measures to protect your data during processing. Your data is not used to train public AI models unless you explicitly consent.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With trusted service providers under strict confidentiality agreements
  • In connection with a business transfer or merger

6. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data transmission
  • Advanced encryption for data at rest
  • Regular security audits and assessments
  • Access controls and authentication mechanisms
  • SOC 2 Type II compliance

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, subject to certain legal and operational requirements.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Opt-out of certain data processing
  • Withdrawal of consent

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@innosynth.org

Support: support@innosynth.org

Website: https://www.innosynth.org